Here you will find the most frequently asked questions about MyJewelleryShop. Can't find your answer? Please feel free to contact us.

• Security
• Is buying on mijnsieradenshop.com safe?
• Is sending jewelry by mail safe?

• Ordering
• How do I place an order?
• What if something goes wrong during payment processing?
• What if I accidentally placed the same order twice?
• How do I cancel an order?

• Payment
• What payment methods can I use?
• Are the prices on mijnsieradenshop.com including VAT? 

• Shipping, receiving, and returns
• How much does shipping cost at mijnsieradenshop.com?
• How quickly will my order be delivered?
• What if I don't receive my order within the specified delivery time?
• Can I see the status of my order?
• Does mijnsieradenshop.com also deliver abroad?
• I want to return an item, what should I do?

• Warranty and service
• What warranty does mijnsieradenshop.com offer on its products?
• Can I have my purchase repaired at mijnsieradenshop.com?
• Can I get my money back?
• How long does it take to get my money back?
• Can I send a gift to someone through mijnsieradenshop.com?

• Information about jewelry
• Why do very similar pieces of jewelry sometimes differ so much in price?
• What is the best way to care for and clean my jewelry?

• Environment
• Does mijnsieradenshop.com consider the environment?

• Privacy
• What data does mijnsieradenshop.com need from me?
• What does mijnsieradenshop.com do with my data?
• Does mijnsieradenshop.com share collected data with others?
• How do I change the newsletter status?

Security

Is buying on mijnsieradenshop.com safe?

Absolutely. To protect your data, mijnsieradenshop.com uses the latest technology. To ensure that you are on a secure page, you can check if a padlock icon is displayed at the bottom of the page. You will also see this in the address bar where an 's' is stated after http. The 's' stands for "secure", in short, a secure connection. You enter this secure environment as soon as you proceed with your payment or are in your account.

Is sending jewelry by mail safe?

We work with a reputable transport company, PostNL. The risk of something going wrong when sending jewelry is as small as when sending any other product. In addition, all our shipments are fully insured upon request. 

Ordering

How do I place an order?

Add the product of your choice to your shopping cart. You do this by clicking on the shopping cart icon next to the product. For some products, a "size" selection is mandatory. After you have added all the products you want to order to your shopping cart, click on "View shopping cart" or "Checkout" at the top right of the website. Then follow the instructions to complete your order and choose your payment method. For questions, you can always contact us via the contact form.

What if something goes wrong during payment processing?

In this case, do not resubmit the order form, but contact us via the contact form. We are happy to help you further.

What if I accidentally placed the same order twice?

If you think you have placed the same order twice, please contact us via the contact form. We will resolve it for you immediately.

How do I cancel an order?

You can cancel your order by contacting us via the contact form. Please provide your order number so that we can help you quickly and efficiently. Mijnsieradenshop.com strives to process orders as quickly as possible. Therefore, it may happen that your order has already been shipped. In that case, we unfortunately cannot change or cancel your order. You can then return your order. If you do this within 14 days, you will receive your money back.

Payment

What payment methods can I use?

If you live in the Netherlands, you can pay via iDeal. iDeal is currently the fastest and safest payment method available. Anyone with a well-known Dutch bank can pay with iDeal. You can also pay with your credit card or PayPal.

Are the prices on mijnsieradenshop.com including VAT?

Yes.

Shipping, receiving, and returns

How much does shipping cost at mijnsieradenshop.com?

Delivery costs are €4.95. For orders of €50 or more, shipping is free.

How quickly will my order be delivered?

Normally, you will receive your order within 2 working days. Custom-made orders may take a little longer. If an order is custom-made for you, it will always be indicated.

What if I don't receive my order within the specified delivery time?

The delivery person may be slightly delayed. For certainty, please contact us via the contact form. We will do our utmost to resolve this for you as quickly as possible.

Can I see the status of my order?

You can view this in "My account" and then by clicking on "My orders" or "Order history". You can also contact us via the contact form.

Does mijnsieradenshop.com also deliver abroad?

Mijnsieradenshop.com delivers in the Netherlands and Belgium and abroad upon request.

I want to return an item, what should I do?

Please contact us via the contact form. We will then process the return request and you will receive further instructions or status updates by email.

To prevent damage, use sturdy, robust packaging. Send the package by registered mail with declared value and insurance. Until mijnsieradenshop.com signs for receipt, you are responsible for the shipment. Shipping costs will not be reimbursed.

Am I liable for my purchase during transport?

Shipping is at the risk of the buyer. Mijnsieradenshop.com ensures safe packaging but is not liable for delays, damage, loss or theft during shipment by PostNL. You can choose to have the order sent insured/registered at your expense. If you wish to use this option, please mention it in your order. The rate for registered and insured shipping is €9.60

 

Warranty and service

What warranty does mijnsieradenshop.com offer on its products?

MyJewelleryShop carefully selects its products. Should defects or manufacturing faults unexpectedly occur within 6 months of the purchase date, we will be happy to resolve them. We will first have the product examined by an expert to repair the defect or manufacturing fault. If repair is not possible, we will provide you with a new one. In case we can no longer repair or replace your product, you will receive your purchase amount back. Repairs and receiving a replacement product are free of charge, provided they fall within the 6-month warranty period.

Can I have my purchase repaired at MyJewelleryShop?

Even after the 6-month warranty period has expired, you can have your purchase repaired at MyJewelleryShop. You can send your purchase, after which we will provide an indication of the repair costs. If you agree to this amount, we will carry out the repair. If you prefer not to have your purchase repaired, we will send the item back to you. In this case, you only pay the shipping costs.

Can I get my money back?

MyJewelleryShop sends your order on approval for 14 working days without obligation. If you return the item within 14 working days, you will receive the purchase amount back. This does not apply to shipping costs.

How long does it take to get my money back?

MyJewelleryShop will refund your money within 30 days of receipt and inspection of the item. Shipping costs will not be reimbursed.

Can I send a gift to someone through MyJewelleryShop?

Yes, you can. At checkout, you can enter a different delivery address, and we will send it to the lucky recipient of the gift.

Information about jewelry

Why do very similar pieces of jewelry sometimes differ so much in price?

Many factors determine the price of a piece of jewelry. For example, gold is sold by weight. The heavier a gold piece of jewelry, the more expensive it usually is. Generally, the price of handcrafted jewelry is higher due to the many non-machine operations the goldsmith has to perform. Any finishing, such as frosting or sandblasting, can also influence the price.

What is the best way to care for and clean my jewelry?

Jewelry is strong, but a hard knock can damage it. Therefore, take off your jewelry when doing household chores, gardening, and other tasks. Avoid contact between your jewelry and bleach, chlorine, soap, perfume, cosmetics, hairspray, etc. This will keep it looking new. Store your jewelry overnight in a jewelry box. Choose one with compartments. This prevents different pieces of jewelry from damaging each other. Cleaning is simple. You can best clean your jewelry in a bowl of warm water with a small amount of mild liquid detergent. Brush your jewelry with a soft brush until foam forms. Rinse your jewelry with warm water while it is in a metal or plastic colander. But do not do this over a metal sink! Then pat your jewelry dry with a soft, lint-free cloth.

Environment

Does MyJewelleryShop consider the environment?

Absolutely. Our packaging is environmentally friendly and made from recycled paper.

Privacy

What data does MyJewelleryShop need from me?

When you purchase something on our website, we need the following information from you: Name, Email address, Billing and delivery address, Phone number, and payment details for iDEAL. We treat your data with complete confidentiality. We will under no circumstances sell or rent it to third parties.

What does MyJewelleryShop do with my data?

Mijnsieradenshop.com is always looking for ways to improve itself and its website. Your data is an important source of information. We use, for example, the usual "cookies". These are placed on your computer's hard drive and used to recognize our visitors when they visit the website. This way we can ensure that you, as a member, do not have to log in again every time you visit. That's convenient. We use your data exclusively to serve you better and make it easier for you.

Does MyJewelleryShop share collected data with others?

We consider the protection of your data to be extremely important. Therefore, we ensure that your privacy is guaranteed. When placing an order, you will be asked to fill in some personal details. We use these exclusively to process your order and, if indicated, to keep you informed of news and offers. MyJewelleryShop never passes on customer data and does not sell or rent it to third parties.  

How do I change the newsletter status?

You can subscribe and unsubscribe from the newsletter in "My Account". If you no longer wish to receive promotional material, you can also easily unsubscribe via the link provided in the email/newsletter.